Right of withdrawal

All purchases made by the Customer on the Site are covered by the right of withdrawal guarantee, which gives the possibility to return, for any reason, the purchased product and to obtain a refund of the expense incurred within 14 days.

To exercise this right within 14 working days from the date of delivery of the goods, it is sufficient to communicate to the Seller that you wish to withdraw in whole or in part from the purchase by means of any explicit declaration to this effect (for example by registered mail with return receipt, or by e-mail to info@viviferments.it). Within the same period, the Customer must provide, using a shipping method of his choice, for the shipment of the goods reinserted in their original packaging, intact and in perfect condition complete with all its parts, including the presence of the guarantee seal and carefully packaged to the Seller's headquarters. The presence of the guarantee seal is a fundamental element for exercising the right of withdrawal.

The package must include all documents received. It is recommended to insure the shipment against theft and damage during transport. Packages paid on delivery will not be accepted.

The only costs required are those related to the return of the product.
Upon receipt of the goods, once the integrity of the returned Product including the warranty seal has been verified, within and no later than 14 days, the Seller will refund the cost of the goods shipped. Expenses incurred for returning the goods are excluded from the refund. For purchases made on refund will be made using the same payment method chosen by the Customer. The risks of transport for the return of the Products are entirely borne by the Customer, as are the costs necessary for the return of the Products subject to withdrawal.

Without prejudice to the above, it is finally recalled that the Customer is responsible for the decrease in value of the Products resulting from the handling of the goods other than that necessary to establish their nature and characteristics.

The Customer acknowledges and expressly accepts that:

- the right of withdrawal does not apply to products received more than 15 working days ago (in this case the return of the goods will be refused).

- the right of withdrawal is excluded in the case of purchase of packaged and sealed products that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.

The right of withdrawal is recognized in the same terms and conditions also for Professional Customers (purchases with VAT number).